Shopping FAQ

Account Related Questions

After clicking [Login/Register] on the top menu, you can use Google, Facebook and Line to login quickly.

Click “Login/Register” on the top menu and then click “Order” on the left menu to view your current orders.

Click “Login/Register” on the top menu and then click “Account Details” on the left menu to change your password.

Click [Login/Register] on the top menu, then click [Address] on the left menu, then click [Edit] to change the address information. Currently, only one address can be saved, so if you need to add a new address, you can only change it from the original address.

Purchase related questions

Please read the “Refund Policy” in the menu below to make sure you are eligible for a refund.
If you are eligible, please click on “Contact Us” on the menu below and select “Refund Question” in the question type field, fill out the information and send it to us.
We will review and reply to your request within 3 days.

The base package contains the main product program and the basic cat and bug styling.
The Update Pack contains monthly updates, but if you want to have the Update Pack, you must first purchase the Basic Pack.

No, you must purchase the Base Pack before you can own the main product. Purchasing the Update Pack will only give you access to the monthly updates in the game, not the main product.

Once you have added the product to your shopping cart, enter the coupon code at the bottom left of the shopping cart page to receive the discount.

If your product was purchased within 7 days, you can request a refund for the original price of the product and then purchase the product at the discounted price again.

Product Related Questions

Other Questions

Click “Contact Us” at the bottom of the page, select “Question Type” according to your question and fill in the question content, we will reply to your question within 3 days.

Currently under development, please look forward to it.